Return policy

At Holls Beauty, your satisfaction is our priority. If a product isn't right for you, we make every effort to make the return process simple and transparent.

Return Deadline

You have 30 days from the date of delivery to return your items. After this period, we will unfortunately no longer be able to accept returns or exchanges.

Eligibility Conditions

To be eligible for a return, your item must:

  • Be new, unused, unopened and in the same condition as when received.

  • To be in his original packaging and accompanied by all possible accessories.

  • Be accompanied by your proof of purchase (receipt or order confirmation).

Attention : For hygiene reasons, any opened or used product cannot be returned.

Return Procedure

  1. Contact our customer service via our contact form or by email, specifying your order number and the reason for the return.

  2. Wait for our validation and our instructions before returning the package.
    Please do not return your purchase to the original shipping address without our confirmation.

  3. Once the return is received and inspected, we will send you a confirmation by email.

Refunds & Credits

  • If your return is accepted, you will receive a credit valid on our store , which you can use to reorder.

  • In certain exceptional cases (damaged item, preparation error), a partial or total refund may be granted.

Special Cases

Partial refunds may be granted if:

  • The item is not in its original condition, is damaged or missing parts for reasons not attributable to Holls Beauty.

  • The item is returned more than 14 days after delivery.

Exchanges

If you wish to exchange an item, follow the return procedure. Once you receive it, you can order the product of your choice.

Need help?
Our Holls Beauty team is available to assist you with any questions regarding returns or exchanges. Contact us here – we are here to support you every step of the way!